Whether your business is large or small this trend towards mixed work means that sooner or later you will be marketing your VoIP phone system. We tested cloud VoIP providers that offer more functionality while saving money than traditional PBXs.
Even though some state governments and municipalities choose to ease the COVID-19 pandemic restrictions the trend for hybrid employment is showing no signs of slowing down. Even before the virus hit many companies had advanced policies that allowed employees to work from home a few more times. The changes mean that many workers are out of reach of the traditional on-site PBX phone systems. For these and other reasons most businesses come back again.
VoIP systems are more advanced in that they are software that are not only less expensive than on-premises PBX systems (private branch exchanges) but usually make it easier. There's nothing an old PBX can do with a VoIP system but the internal hardware can't do it but the list of things you can do with VoIP is quite extensive. Even home VoIP includes features not available with standard telephone systems.
With a VoIP system your employees can manage your voice communications from a central web terminal from any place or whatever device they use. In addition, most systems offer features such as video conferencing recording and team collaboration.
Advanced VoIP solutions further provide additional functional software. Other channels are integrated with mobile media and social media sharing as a service (UCaaS) channels. All of these PBXs are cloud-based systems that take VoIP one step further by integrating the software with other systems to improve business processes.
If you combine these options at a price that is usually much cheaper than the old PBX and costs less or less VoIP will definitely win.
Moving to VoIP
How do I get started? The first step is to figure out how you want your business to use the phone system. If you already have a PBX replacing it completely is not.
Let's say you have a production environment with outdoor activities such as a steel mill or a landscaping company. In this case your old outdoor phone is probably what you need there and VoIP should only be used by office and remote employees. It's also a good idea to decide what skills you need to run the old system and what features you think are needed for it.
Bringing Channels Together With UcaaS
So far we've talked about converting PBX and VoIP formats but switching from analog to digital only saves a little money. The real benefits of software communication come from flexibility and integration that you wouldn't find otherwise - which brings us to the aforementioned UCaaS paradigm.
The capabilities offered by a particular UCaaS solution vary by vendor. But most include options for shared video conferencing and online collaboration tools that combine fax and mobile VoIP integration. Most of them are basically personal computers or smart devices.
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